Remuneration: $72,285.58 – $73,940.16 p.a. + Superannuation + Salary Packaging  
Location: Kamilaroi Country – Tamworth Hospital 
Employment Type: Temporary Full Time up to January 2026 – Monday to Friday 08.00-16.30
Position Classification: Administrative Officer Level 4 
Hours Per Week: 38  
REQ ID: REQ538319 
Closing Date: Sunday 5th January 2025
Interview Date: Tuesday 21 January 2025

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

What’s on offer?

We are seeking a dedicated Isolated Patients Travel and Accommodation Scheme (IPTAAS) Administration Officer for a patient-facing position where empathy meets efficiency. In this role, you’ll navigate the complexities of the IPTAAS, ensuring equitable support for individuals traveling long distances for specialist healthcare. Your day-to-day will be dynamic and diverse, managing claims both online and via traditional mail, while assisting clients face-to-face with compassion. Expect to interpret and apply guidelines meticulously, balancing compliance with sensitivity to individual health challenges.  As the anchor of our operations, you’ll orchestrate daily tasks across a multi-functional team, ensuring seamless workflow amidst fluctuating demands. This includes allocating responsibilities, handling inquiries, and resolving complaints with diplomacy and efficiency. 

Your role extends beyond administrative duties; you’ll conduct audits, manage financial approvals, and facilitate bulk billing arrangements with hospitals statewide. Upholding meticulous standards, you’ll review complex claims and provide interim approvals, safeguarding timely financial relief for patients in need. Strong communication skills are a must, as you’ll liaise with stakeholders across healthcare sectors and manage ministerial correspondence with finesse,

For more information on the role click here for a copy of the Position Description

Where you will be working?

Life comes with a distinct twang in Tamworth, the spiritual home of Australian country music. Visitors pour into this regional hub in the state’s north-east every autumn for the world-famous music festival, but you’ll also discover a region that takes its culture, history, and food seriously, and where a warm country welcome is never far away.

At Hunter New England Local Health District, enjoy a career where you’re challenged by interesting work and surrounded by spectacular locations. You’ll contribute to the team enriching health in millions of ways every day. On top of this we also offer;