9 August, 2023

Duty Workers

  • Based in Wangaratta
  • Several casual positions available
  • Support to extend your knowledge through learning and development opportunities.


Gateway Health is a community health service providing health and welfare services to individuals, families and communities across north east Victoria and parts of southern New south Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.

The Wangaratta Alcohol and Other Drug (AOD) Residential Treatment Service is a state wide centre operated by Gateway Health (GH), in partnership with Odyssey House Victoria. The centre is a 30-bed facility providing a ‘Therapeutic Community (TC)’ residential AOD program for adults experiencing harm and significant problems relating to their AOD use.

The model of care used in this Program is underpinned by the Victorian Department of Health

AOD Treatment Principles which have as their foundation a philosophy of harm reduction and

recovery orientation.


The Duty Worker contributes to the life of the Therapeutic Community (TC) by liaising closely with residents and other staff and assists in TC processes to foster safe, therapeutic relationships within an atmosphere of mutual acceptance and harmony. Responsible for facilitating the day-to-day operations of the TC, the key purpose of the position is to act as the first point of contact and provide an appropriate operational response to resident issues, and in conjunction with clinical staff support residents in treatment to establish healthier lifestyles free of problematic alcohol and drug use.

Working within the Therapeutic Community framework, the Duty Worker role models the required behaviours to Residents, using the social environment to maximise peer influences by encouraging transmission of residential community teachings rather than directly instructing, and delivering such communications in the manner or style that reflects the rational purpose of helping.


This is a rewarding opportunity to join our multidisciplinary team of dedicated professionals assisting people with drug & alcohol issues. To be successful in this role you will bring with you:

  • Qualification such as certificate IV in AOD or equivalent, or willingness to undertake within the first 12 months of employment.
  • Ability to resolve conflict and work with clients who have challenging behaviours.
  • Extensive experience in substance misuse, mental health, health, or community services. (People with lived experience are encouraged to apply)
  • The ability to work weekends and overnight shifts is a must!


Social, Community, Home Care and Disability Services Industry Award 2010 [MA000100] SCHADS

Classification Level 2


Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.


  • Work within a supportive team environment
  • Generous Not For Profit Salary Packaging A$15,900 tax free
  • Flexible hours and arrangements, for a work-life balance that works for you
  • Paid parental leave
  • Professional development + ongoing training and support provided
  • Free car parking
  • Fitness Passport – a discounted workplace health and fitness program for you and your family
  • Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.
  • Access to our free confidential counselling service through EAP for staff and their family
  • Corporate health insurance cover to keep you healthy
  • Access to annual vaccination program
  • Discounted Health Insurance
  • A suite of employee reward and recognition programs

For a confidential chat about the position please call Bindi Thomson on 0487 817 721

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.


Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note – should you be successful, you are required to undergo a:

  • Criminal History Check
  • Working With Children Check
  • National Disability Workers Screening Check (if working in an NDIS Program)
  • Evidence of Vaccinations
  • Proof of your eligibility to work in Australia (provide either – birth certificate, passport. VISA, etc)

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.