10 August, 2023

Integrated Team Care Referrals Officer

Organisational Information 

Mamu Health Service Limited is an Aboriginal Community Controlled Health Organisation owned and managed by Aboriginal and Torres Strait Islander people to provide culturally appropriate and comprehensive primary health care for Aboriginal and Torres Strait Islander people and communities of Innisfail, Tully, Ravenshoe, Mt Garnet and Babinda. 

Our service provides a multi-disciplinary approach with linkages to specialists and allied health providers to deliver preventative and ongoing holistic health care, health promotion and education, safety and wellbeing support to communities within our service region. 

 Mamu Health Services Limited is part of a larger network of Aboriginal and Torres Strait Community Controlled Health Services throughout Queensland and Australia. We are proud of our organisation, the people and of the services we provide.

Our Vision – To improve the health of Aboriginal and Torres Strait Islander people through a community controlled health service

Our Mission –  To empower Aboriginal and Torres Strait Islander people who live in Innisfail  to live long healthy lives

Our Values – In every way, we will demonstrate reliability, empathy, respect for each other and responsiveness and transparency in our services.

Purpose of the Role

Working in collaboration with Mamu Health Service Limited clinical team and external service providers, provide best practice coordinated care to identified clients with chronic conditions to ensure access to services to assist in appropriated and timely management and integration of care.

Travelling through the geographic service area of MHSL is a requirement of this position

Specific Duties

  • Referrals – assist patients to access services such as specialist and primary health care and allied health appointments, in line with patient care plans
  • Liaise with chronic disease health workers in community to ensure appropriate coordination of care for chronic disease clients and minimize task duplication
  • Assist the patient to develop chronic condition self-management skills
  • Involve the patient’s family or carer in their care as appropriate
  • Organize procurement of equipment/medical aids to assist patients to develop self-management skills and become more confident in living with their condition
  • Organize Regional Transport requirements for both ITC and MHSL clients
  • Utilize the Chronic Care Manual to coordinate culturally appropriate multi-disciplinary care as defined by chronic disease care plans
  • Records Management and maintenance systems, related to referrals and care pathways movements are maintained and up-do-date.

Conditions of Employment

  • It is a condition of employment for the employee in this role to be, and remain vaccinated against or show immunity to all Vaccine Preventable Diseases (VPDs), or as directed by State Law or Federal Law, during their employment. VPDs include Measles, Mumps, Rubella (MMR), Varicella (chicken pox) and Pertussis (whooping cough), Hepatitis A, Hepatitis B and Covid-19.
  • Current QLD drivers licence is required.
  • Qualifications in Disability, Community Services, Aboriginal Health is desirable but not mandatory as formal training relevant to the Role is Provided.
  • Current Working With Children “Blue Card” prior to the employment with Mamu Health Service Limited (MHSL).

Key Selection Criteria

  • Health Worker/Registered Health Practitioner  (preferred) and/or relevant qualification or experience.
  • Demonstrated understanding of integrated and collaborative client care within a multidisciplinary team
  • Proven experience working collaboratively with others to deliver or facilitate access to quality primary health care for clients
  • Experience with indirect client care provision
  • Experience working with Aboriginal and Torres Strait Islander populations 
  • Knowledge and understanding of health issues that impact on Aboriginal and Torres Strait Islander people in relation to chronic disease; and how this knowledge is applied in practice in a community-controlled organisation
  • Operational knowledge and understanding of clinical practices (best practice) in relation to disease pathways/care plans
  • A high level of computer literacy, including Microsoft Office suite, database management and patient information recall systems 
  • Well-developed communication, facilitation and negotiation skills within a multi-disciplinary team 

Under section 25, of the Anti-discrimination Act 1991, there is a genuine occupational requirement of the incumbent to be of Aboriginal and or Torres Strait Islander descent 

How to Apply

Applicants are required to visit our website www.mamuhsl.org.au to obtain an application package and Position Description.

For further information  contact Julie Browne on (07) 4061 9988 or Email recruitment@mamuhsl.org.au 

Applicants that do not address the Selection Criteria will not progress in the recruitment process. 

Application Closing Date: Friday 1 September COB 5.00 pm